Welcome to Framewell (“we,” “us,” or “our”). Protecting your personal information is our priority. This Privacy Policy describes how we collect, use, and safeguard the information you provide when visiting https://frame-well.com/ or interacting with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in several ways to provide a smooth shopping experience and better customer service.

(a) Personal Information
When you make a purchase or contact us, we may collect:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely through Shopify or payment partners)

(b) Non-Personal Information
We may also collect data such as:

• Browser type, device, and operating system

• IP address and general location

• Pages viewed and actions taken on our site

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your order, delivery, or customer support requests

• Improve our website and product offerings

• Send promotional emails or updates (only with your consent)

• Prevent fraud and maintain site security

3. Sharing Your Information

We do not sell your personal data. However, we may share necessary information with trusted third parties to complete transactions or provide essential services, such as:

• Shopify – our e-commerce platform

• Payment processors – to handle secure payments

• Shipping carriers – to deliver your order

All third parties are obligated to keep your information secure and use it only for the purpose of providing their services.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze site traffic, and remember your preferences. You can choose to disable cookies in your browser settings, but some parts of our site may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law.

6. Data Security

Your security is important to us. We use Shopify’s secure servers and industry-standard encryption to protect your personal and payment information. While no system is 100% secure, we take all reasonable steps to safeguard your data.

7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of your information

• Withdraw consent to marketing communications

To exercise these rights, please contact us at support@frame-well.com.

8. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

FRAMEWELL
📧 Email:  info@frame-well.com
🌐 Website: https://frame-well.com